Unfortunately, there are some cases in which the debtor does not respond. While this is a frustrating situation, since we are unable to guarantee a certain response, we are unable to provide a refund in those cases. However, if you request, we are able to send the letter to one additional address for free. Any more than two addresses requires an additional fee.

Additionally, under a separate engagement, we can provide guidance for you to file a claim in an Ohio small claims court. Alternatively, we can connect you with an attorney who can litigate your matter further.

Yes, if you cancel your purchase at anytime before we submit your demand letter to you for review and approval, you will receive a full refund of your purchase. If you cancel after the letter has been submitted for your review, but before you have approved the letter, there is a $49 administrative fee.

While it is rare, once your attorney reviews your case, there are two situations in which we would be unable to proceed:

(1) No legal basis for the letter: if the facts of your case do not warrant a demand letter, we will let you know and explain the reasoning. We will also provide a full refund of your purchase.

(2) Outside expertise required: if your matter requires legal attention outside the scope of our firm, we will inform you with an explanation, including some possible options moving forward. Again, we will provide a full refund in these cases.

An attorney demand letter is a formally written document that outlines a legal claim and requests the recipient to take or stop a specific action—such as paying a debt, resolving a dispute, or ceasing harmful behavior—before legal action is taken. It is often used to open settlement discussions and many times helps resolve matters without going to court.

No, you can always draft and send a demand letter to a customer or client on your own behalf, without the use of an attorney. However, a letter from an attorney signals that you are serious and willing to take legal action if necessary, which often gets faster results. Having an attorney draft the letter also puts you in a stronger legal position to protect your rights and avoid costly mistakes that could hurt your case. A letter from our office will also always have a professional and persuasive tone.

Our firm will send your demand letter via certified mail through the U.S. Postal Service to the address(es) provided. You will be provided with the tracking number once mailed. The recipient will be required to sign for the letter when they receive it, and you will be provided with the signature confirmation (return receipt). We also utilize proven-effective techniques to increase the likelihood of successful delivery of your letter.

Once we receive your completed form with the information for your letter, our attorney will send your draft letter for review within 3-5 business days. Once you have approved the letter, we will promptly mail the letter via USPS Certified Mail.

Absolutely! Once our attorney drafts the letter, it will be emailed to you for review and requested edits. Your letter will never be sent until you have approved the final version. We allow up to two rounds of edits.